Eustasis would like to address a recent article in a local newspaper that contained allegations made by a former employee.  We want to apologize for any stress this may have caused our patients as we know trusting your mental health provider is essential.  We have the utmost respect for those seeking mental health care and have made it our company’s mission to ensure care is easily accessible.  Anything that may cause a patient or employee to doubt the sincerity of their mental health team goes against our Eustasis core values, which is to provide immediate access to patients without barriers.

Dr. Alok Jain is a proud member of the Springfield community for nearly 30 years as a double board-certified physician. He has made it his life’s mission to provide safe, ethical, and comprehensive care to patients.  To that end, Eustasis regularly participates in internal and external quality reviews, audits, and examinations of our company policies and practices.  Our marks on these independent reviews have always met or exceeded industry standards.  It is our mission to ensure our patients can trust that we are regularly improving our safety procedures and financial practices while providing a reliable, trusting and inclusive environment for patients who are often in a crisis.

Eustasis prefers to handle employment disputes privately out of respect for our employees and patients.  Unfortunately, we are forced to address these allegations more publicly, since this employee drafted and filed a lawsuit pro se, meaning without a lawyer, and then fed misleading information to our local media. We are deeply saddened by the actions of both the employee and the media for hastily publishing frivolous claims without due diligence or fact-checking.

We felt it important to address the recent article with our patients and staff for full transparency. We are taking the recent lawsuit and allegations seriously, though what was published was baseless, and for financial gain from a former employee that does not live in our state. Please consider our reputation as well as long-standing presence in the community as a testament to our on-going commitment to the highest quality patient service. Eustasis will continue to provide the highest and most accessible patient care in the region through our walk-in and scheduled care options. We remain ever grateful for the opportunity to serve you.

Respectfully,

Eustasis Administration and the Jain family

For media contact please reach out to Joshua Roberts, ESQ